Enterasys ANG-3000 Guide de l'utilisateur Page 34

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xxxiv XSR Users Guide
Getting Help About This Guide
Getting Help
For additional support related to the XSR, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the
following information ready:
Your Enterasys Networks service contract number
A description of the failure
A description of any action(s) already taken to resolve the problem
(e.g., rebooting the unit, reconfiguring modules, etc.)
The serial and revision numbers of all relevant Enterasys Networks
products in the network
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of the problem
The XSR’s history (i.e., have you returned the device before, is this a
recurring problem, etc.)
Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com
Phone (978) 684-1000
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail supp[email protected]
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your email address
Acquire the latest image
and Release Notes
http://www.enterasys.com/download
Additional documentation http://www.enterasys.com/support/manuals
Forward comments or
suggestions
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