Enterasys C2RPS-SYS Guide d'installation télécharger pdf (Page 24)

Getting Help

1-6 Introduction

Getting Help

ForadditionalsupportrelatedtotheSecureStackA2orthisdocument,contact

Enterasys

Networksusingoneofthefollowingmethods:

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasysNetworksservicecontractnumber.

•Adescriptionofthefailure.

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,

changingmode,rebootingtheunit.)

•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe

network.

•Adescriptionofyournetworkenvironment(layout,cabletype.)

•Network

loadandframesizeatthetimeoftrouble,ifknown.

•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,isthisarecurring

problem?)

•AnypreviousReturnMaterialAuthoriza tion(RMA)numbers.

World Wide Web http://www.enterasys.com/support

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

For the Enterasys Networks Support toll-free number in your country:

http://www.enterasys.com/support/gtac-all.html

To expedite your message, please type [SWITCHING] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications

Department:

To expedite your message, please include the document Part Number in the email message.

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Enterasys C2RPS-SYS Guide d'installation Page 24